Terms of Service
Overview
Welcome to Mayra London Throughout these terms, "we," "us," and "our" refer to Mayra London. We operate this online store and website, along with all associated content, features, tools, products, and services, with the aim of providing you — our customer — with a carefully curated shopping experience (collectively, the "Services"). Our store is built on the Shopify platform, which enables us to deliver these Services to you.
The following terms and conditions, together with any policies referenced within them (these "Terms of Service" or "Terms"), outline your rights and responsibilities when using our Services.
Please take the time to read these Terms carefully. They contain important information regarding your legal rights, including provisions relating to warranty disclaimers and limitations of liability.
By visiting, browsing, or otherwise using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms or our Privacy Policy, please refrain from using our Services.
Section 1 — Eligibility & Your Account
By accepting these Terms, you confirm that you are at least the age of majority in your country or region of residence. You also confirm that you consent to any minor dependents in your care using the Services on devices that you own or manage.
In order to use certain aspects of the Services — such as browsing our store, creating an account, or placing an order — you may be required to provide personal details including your name, email address, billing information, payment details, and delivery address. You confirm that all information you provide is accurate, up to date, and complete, and that you are authorised to share it.
You are solely responsible for keeping your account credentials secure and for any activity that occurs under your account. Accounts are personal and may not be sold, transferred, or assigned to another individual.
Section 2 — Product Information
We take great care to represent our products accurately within our online store. That said, please be aware that colours, textures, and general appearance may vary slightly depending on the device, screen settings, and display resolution you use to view our site.
We do not guarantee that the appearance or quality of any item you purchase will be identical to how it is depicted on screen.
All product descriptions, specifications, and availability are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product and to limit the quantity available to any individual, region, or jurisdiction on a case-by-case basis.
Section 3 — Placing an Order
Submitting an order constitutes an offer to purchase. Mayra London reserves the right to accept or decline any order at its discretion. Your order is not confirmed until we issue an acceptance, and we must receive and process your payment before doing so.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been accepted. Should we need to decline, amend, or cancel your order, we will make reasonable efforts to notify you using the contact details provided at checkout.
All purchases are subject to our Refund Policy.
You confirm that all items purchased through our store are intended for personal or household use and not for commercial resale or export.
Section 4 — Pricing & Payment
All prices, discounts, and promotional offers are subject to change without notice. The price charged for any item will be the price displayed at the time your order is placed, as confirmed in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include applicable taxes, shipping fees, handling charges, or customs and import duties.
Online prices may differ from those offered in any physical retail locations or on third-party platforms. From time to time, we may run promotions governed by their own specific terms. Where a conflict arises between promotional terms and these Terms, the promotional terms shall take precedence.
You agree to provide accurate and complete billing, payment, and account information when making a purchase, and to keep this information current. You confirm that: (i) the payment details you provide are truthful and correct; (ii) you are duly authorised to use the chosen payment method; (iii) all charges will be honoured by your payment provider; and (iv) you will pay the total amount due, including any applicable taxes and shipping fees.
Section 5 — Shipping & Delivery
All estimated delivery timeframes are provided as guidelines only and are not guaranteed. We are not liable for delays caused by postal or courier services, customs processing, or circumstances beyond our reasonable control. Once an item has been handed over to the shipping carrier, ownership and risk of loss transfer to you.
Section 6 — Intellectual Property
All content within our Services — including but not limited to trademarks, brand names, written text, images, graphics, product reviews, video, audio, and the overall design and arrangement of our site — is owned by Mayra London, our affiliates, or our licensors, and is protected under applicable intellectual property laws.
These Terms grant you a limited, personal, non-commercial right to access and use the Services. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content from our Services without our prior written consent. No licence or right to any intellectual property is granted except as expressly set out in these Terms. Unauthorised use of the Services may constitute a breach of intellectual property law.
The Mayra London name, logo, and all associated branding are our trademarks or those of our affiliates and may not be used without prior written permission. Shopify's name, logo, and branding are trademarks of Shopify. All other trademarks appearing on the Services belong to their respective owners.
Section 7 — Third-Party Tools
We may provide access to third-party tools or services as part of the Services. These tools are offered on an "as is" and "as available" basis, without any warranties or endorsements from us.
We accept no responsibility or liability for your use of any third-party tools made available through our site. Your use of such tools is entirely at your own risk, and you should familiarise yourself with the relevant third party's own terms and conditions before using them.
We may introduce additional features or tools in the future. Any such additions will form part of the Services and will be subject to these Terms.
Section 8 — External Links
Our Services may contain links to websites operated by third parties. We do not control, endorse, or assume responsibility for the content, accuracy, or practices of any third-party sites.
If you choose to leave our Services via an external link, you do so at your own risk. We are not liable for any harm, loss, or damage arising from your interaction with third-party websites or your purchase of their products or services. We strongly recommend reviewing the terms and privacy policies of any third-party site before engaging with it.
Section 9 — Relationship with Shopify
[Note to merchant: This section reflects Shopify's relationship with your store and should not be altered or removed.]
Our store is powered by Shopify, which provides the infrastructure for our Services. However, all transactions and purchases are made directly with Mayra London. By using the Services, you acknowledge that Shopify bears no responsibility for any aspect of any sale between you and us, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages, and liabilities related to your transactions with us.
Section 10 — Privacy
All personal data collected through the Services is handled in accordance with our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy, available on their website.
As our Services are hosted by Shopify, they collect and process certain data about your use of the Services in order to maintain and improve the platform. Information you provide may be transmitted to and shared with Shopify and other service providers, including those located outside your country of residence. Please refer to our Privacy Policy for further details.
Section 11 — User Feedback & Content
If you submit any ideas, suggestions, reviews, comments, or other content (collectively, "Feedback") through our Services, you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display that Feedback in any medium and for any purpose, including commercial use. We may use this licence to operate, evaluate, enhance, and promote the Services.
By submitting Feedback, you confirm that: (i) you hold all necessary rights to the content; (ii) you have disclosed any compensation or incentive received in connection with the submission; and (iii) your Feedback complies with these Terms.
We are under no obligation to treat Feedback as confidential, to provide compensation for it, or to respond to it. We reserve the right — but are not obligated — to monitor, edit, or remove any Feedback that we consider unlawful, offensive, defamatory, obscene, or otherwise objectionable, or that infringes upon any intellectual property rights.
Your Feedback must not violate the rights of any third party, contain unlawful or abusive content, or include malicious code. You may not submit Feedback under a false identity or in a misleading manner. You are solely responsible for your submissions and their accuracy.
Section 12 — Errors & Corrections
From time to time, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, transit times, or stock availability. We reserve the right to correct any such errors and to update or cancel orders where information was inaccurate, at any time and without prior notice — including after you have placed your order.
Section 13 — Acceptable Use
You may only use the Services for lawful purposes. You agree not to use the Services, directly or indirectly, to:
(a) pursue any unlawful or harmful objective; (b) breach any applicable local, national, or international laws or regulations; (c) infringe upon our intellectual property rights or those of any third party; (d) harass, abuse, threaten, defame, or cause harm to any individual, including our staff; (e) transmit false or misleading information; (f) upload or distribute material that breaches these Terms; (g) send unsolicited advertising, spam, or chain communications; (h) impersonate any person or entity; or (i) engage in conduct that disrupts others' use of the Services or exposes us, Shopify, or other users to liability.
You further agree not to: (a) upload viruses or malicious code; (b) reproduce, copy, or resell any part of the Services; (c) collect personal data of other users; (d) engage in phishing, scraping, or crawling; or (e) attempt to bypass or interfere with the security features of the Services.
We reserve the right to suspend or terminate your account at any time, without notice, if we determine you have breached any part of these Terms.
Section 14 — Termination
We may end this agreement or revoke your access to the Services (in whole or in part) at our sole discretion, at any time and without notice. You will remain responsible for any outstanding amounts owed up to and including the date of termination.
The following sections shall survive termination: Intellectual Property, User Feedback & Content, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver & Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should continue beyond termination.
Section 15 — Disclaimer of Warranties
The content and information provided through our Services is intended for general informational purposes only. We make no guarantees regarding the accuracy, completeness, or usefulness of any information presented.
Except where expressly stated by Mayra London, the Services and all products offered through them are provided on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind — whether express or implied — including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, or non-infringement.
We do not warrant that the Services will be uninterrupted, timely, secure, or free from errors. Some jurisdictions do not permit the exclusion of certain implied warranties, so some or all of the above limitations may not apply to you.
Section 16 — Limitation of Liability
To the maximum extent permitted by law, neither Mayra London, Shopify, nor any of our respective partners, directors, officers, employees, affiliates, agents, contractors, or service providers shall be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including but not limited to lost profits, lost revenue, lost savings, data loss, or replacement costs — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products obtained through them, even if we have been advised of the possibility of such damages.
Section 17 — Indemnification
You agree to indemnify, defend, and hold harmless Mayra London,, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims — including reasonable legal fees — arising from or relating to: (1) your breach of these Terms; (2) your violation of any applicable law or the rights of a third party; or (3) your access to or use of the Services.
We will notify you of any claim subject to indemnification, though a delay in notification will not relieve you of your obligations unless it causes material prejudice. We may assume control of the defence and settlement of any such claim at your expense, though we will not agree to any settlement that imposes non-monetary obligations on you without your reasonable consent. You agree to cooperate fully in the defence of any indemnified claim.
Section 18 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law. The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity or enforceability of the remaining provisions.
Section 19 — Waiver & Entire Agreement
Our failure to exercise or enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any policies or guidelines published on our site, constitute the entire agreement between you and us regarding your use of the Services. They supersede all prior or contemporaneous agreements, communications, and proposals — whether written or oral — between you and us, including any earlier versions of these Terms.
Any ambiguity in the interpretation of these Terms shall not be construed against either party.
Section 20 — Assignment
You may not transfer, delegate, or assign this agreement or any of your rights or obligations under it without our prior written consent. Any attempted assignment without such consent shall be void. We may freely transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.
Section 21 — Governing Law
These Terms and any separate agreements through which we provide you with Services shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Mayra London is headquartered. Both you and Mayra London consent to the exclusive jurisdiction and venue of the courts in that jurisdiction.
Section 22 — Section Headings
The headings used throughout these Terms are included for organisational convenience only and shall not limit or otherwise affect the interpretation of these Terms.
Section 23 — Updates to These Terms
The most current version of these Terms is always available on this page.
We reserve the right to update, amend, or replace any part of these Terms at our sole discretion by publishing the revised version on our website. It is your responsibility to review this page periodically. We will provide notice of any material changes in accordance with applicable law. Your continued use of the Services following the publication of updated Terms constitutes your acceptance of those changes.
Section 24 — Get in Touch
| Store name | Mayra London |
| Company name | Mayra London |
| Registered address | ONESHOP LIMITED |
| Warehouse address | 268 Ralph Road, Shirley,England,B90 3LF |
| Company registration no. | 17141922 |
| Phone | +44 121 24463433 |
| info@mayralondon.com |
Customer service hours (GMT):
- Monday – Friday: 09:00 – 17:00
- Saturday & Sunday: 11:00 – 16:00
We do our best to respond to all enquiries within 24 hours.
