Privacy Policy
Mayra London operates this online store and website, along with all related content, features, tools, products, and services, to provide you with a curated shopping experience (collectively, the "Services"). Our store is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with our Services, make a purchase, or otherwise communicate with us. Where there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence in matters relating to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you confirm that you have read and understood how we handle your information as described below.
What Personal Information We Collect
"Personal information" refers to any data that identifies you or can reasonably be linked to you or another individual. It does not include anonymised or de-identified data that can no longer be connected to you. Depending on how you engage with our Services, where you are located, and what is permitted or required under applicable law, we may collect or process the following types of personal information (including any inferences drawn from it):
Identity and contact details — your name, postal address, billing address, delivery address, telephone number, and email address.
Payment and financial data — credit or debit card numbers, bank account details, transaction records, payment method, payment confirmations, and related financial information.
Account data — your username, password, security questions, account preferences, and settings.
Order and browsing activity — products you view, add to your basket or wishlist, purchase, return, exchange, or cancel, as well as your order history.
Correspondence — any information you include when you contact us, such as customer support queries or feedback.
Device and technical data — information about your device, browser, operating system, network connection, IP address, and other unique identifiers.
Interaction data — details of how you navigate, browse, and interact with our Services, including pages visited and time spent on site.
Where We Obtain Your Information
We may gather personal information from the following sources:
From you directly — when you create an account, browse or use the Services, get in touch with us, place an order, or otherwise share your details with us.
Automatically via the Services — from your device as you use our site, through the use of cookies, pixels, and similar tracking technologies.
From our service providers — when third parties collect or process data on our behalf in order to deliver certain functionality or services.
From partners and other third parties — including marketing, analytics, and advertising partners.
How We Use Your Information
The way we use your personal information depends on how you interact with us and which Services you use. We may process your data for the following purposes:
To deliver and enhance the Services. This includes fulfilling our contractual obligations to you — processing your payments, completing your orders, arranging delivery, handling returns and exchanges, maintaining your account, remembering your preferences, enabling product reviews, and personalising your shopping experience with relevant product recommendations. We may also use your data to evaluate and improve how our Services perform.
For marketing and promotional activity. We may use your information to send you marketing communications via email, text, or post, and to display relevant advertisements on our site or across third-party platforms. This may be informed by your previous purchases, items you've browsed or added to your basket, and other activity on the Services.
To protect against fraud and maintain security. We use your data to verify your identity, provide a secure checkout experience, detect and investigate suspicious or potentially unlawful activity, safeguard public safety, and protect the integrity of our Services. If you create an account, it is your responsibility to keep your login details confidential. We strongly advise against sharing your credentials with others.
To communicate with you. We use your details to respond to your questions, provide customer support, keep you informed about your orders, and maintain our relationship with you.
For legal and regulatory purposes. We may process your information to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, and enforce our terms and policies.
When We Share Your Information
We may disclose your personal information to third parties in certain circumstances, including:
With Shopify and our service providers — such as those who assist with IT infrastructure, payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping logistics.
With marketing and advertising partners — to help us deliver relevant advertising and promotional content. For instance, we use Shopify to support personalised advertising based on your browsing activity across different merchants and sites. These partners will handle your data in accordance with their own privacy notices. Depending on your location, you may have the right to opt out of targeted advertising based on cross-site activity.
At your direction — when you instruct us or otherwise consent to sharing your data with a third party, for example through social media integrations or when providing delivery instructions.
Within our corporate group — with affiliated companies or entities.
In connection with business events or legal obligations — such as mergers, acquisitions, or insolvency proceedings; to comply with valid legal requests (including court orders and subpoenas); to enforce our terms and policies; and to protect the rights, safety, and property of our business, our customers, and others.
Shopify's Role
Our Services are hosted on the Shopify platform. Shopify collects and processes certain personal information about your use of the Services in order to maintain, operate, and improve them. Data you submit through the Services may be transmitted to and processed by Shopify and other third-party providers, including those located outside your country of residence.
To support the growth and protection of our business, we use certain enhanced features provided by Shopify that draw on data from your interactions with our store, other merchants, and with Shopify itself. For these enhanced features, Shopify acts as a data controller and is responsible for handling your data and responding to rights requests related to that processing.
For more information on how Shopify handles personal data, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise your rights via the Shopify Privacy Portal.
Links to External Sites
Our Services may include links to third-party websites or online platforms. If you follow these links, please be aware that those sites operate independently from us and are governed by their own privacy and security policies. We are not responsible for the practices, accuracy, or reliability of any third-party site.
Information you share on public or semi-public platforms — including third-party social networks — may be visible to other users without restriction. The presence of a link on our Services does not imply our endorsement of the linked platform or its operators unless explicitly stated.
Children's Privacy
Our Services are not designed for use by children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal data, please contact us using the details below so we can arrange for its deletion.
As of the date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
Data Security and Retention
While we take reasonable steps to protect your personal information, no method of storage or transmission is entirely secure, and we cannot guarantee absolute protection. We advise against sending sensitive or confidential information via unsecured channels.
The length of time we retain your data depends on factors such as whether it is needed to maintain your account, deliver the Services, meet legal obligations, resolve disputes, or enforce our agreements and policies.
Your Rights
Depending on your location, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may be subject to certain conditions or limitations under applicable law.
Right of access — you may request confirmation of whether we hold personal data about you and, if so, obtain a copy of it.
Right to deletion — you may ask us to erase personal data we hold about you.
Right to correction — you may request that we rectify any inaccurate or incomplete personal data.
Right to data portability — you may request a copy of your data in a structured, commonly used format, and ask that it be transferred to another party, where technically feasible.
Managing marketing preferences — you can opt out of promotional emails at any time by clicking the unsubscribe link included in our marketing messages. Even after opting out, you may still receive transactional communications related to your account or orders.
Additional rights for UK and EEA residents:
Right to object — you may ask us to stop processing your data for certain purposes, including direct marketing.
Right to restrict processing — you may request that we limit how we use your data in certain circumstances.
Right to withdraw consent — where our processing is based on your consent, you may withdraw it at any time. Doing so will not affect the lawfulness of any processing carried out prior to withdrawal.
You may exercise these rights by contacting us using the details below, or where applicable, through the relevant controls within the Services. To learn more about how Shopify processes your information and any associated rights, please visit https://privacy.shopify.com/en.
We will never discriminate against you for exercising your rights. We may need to verify your identity before acting on your request, as permitted by law. You may also appoint an authorised agent to submit requests on your behalf, provided we receive satisfactory proof of authorisation. We will respond to all valid requests within the timeframes required by applicable law.
Complaints
If you are unhappy with how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or to lodge a complaint with your local data protection authority (for UK residents, this is the Information Commissioner's Office at ico.org.uk).
International Data Transfers
Your personal information may be transferred to, stored in, and processed in countries outside the one in which you reside.
Where we transfer personal data outside the European Economic Area or the United Kingdom, we rely on recognised legal mechanisms — such as the European Commission's Standard Contractual Clauses, or equivalent instruments approved by the relevant UK authority — unless the receiving country has been deemed to provide an adequate level of data protection.
Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, or for operational, legal, or regulatory reasons. Any updates will be published on this page with a revised "Last updated" date. Where required by law, we will provide you with appropriate notice of material changes.
Contact Us
| Store name | Mayra London |
| Company name | Mayra London |
| Registered address | ONESHOP LIMITED |
| Warehouse address | 268 Ralph Road, Shirley,England,B90 3LF |
| Company registration no. | 17141922 |
| Phone | +44 121 24463433 |
| info@mayralondon.com |
Customer service hours (GMT):
- Monday – Friday: 09:00 – 17:00
- Saturday & Sunday: 11:00 – 16:00
We do our best to respond to all enquiries within 24 hours.
